Chris Kelly, managing director of the UPAC Group, chats about the family-owned business and its involvement in the Scottish Retail Food & Drink Awards.
Tell us a little about how UPAC Group has grown over the years to become Scotland’s biggest independent packaging supplier…
Our growth is underpinned by our staff retention. We have grown by an average of 20% every year for 15 years. As a company, we believe as much in our staff as we do in our customer service. Continuity is key our customers are comforted knowing they are talking to someone who understands their account needs. Alongside this, we have invested in enormous premises, extra vehicles, our own mechanics and offer everything from free delivery to free stock storage. In summary we grow because we don’t let our customers down and because we go the extra mile to ensure their needs, as well as the needs of our staff, are always met.
What sorts of products, services and solutions are you able to offer to your customers?
If it’s packaging related, then we can provide that service.
What sets UPAC apart from the competition, would you say?
Our honesty, integrity, and ability to never let anyone down.
Can you tell us a little about the types of customers you work with?
From internationally renowned brands to the home starts and house movers, and everything in between.
Do you have particular expertise in providing packaging solutions for the food and drink sector?
Yes, we have a specialist in this sector and provide some of Scotland’s biggest brands with their packaging. We also have a full in-house design facility with the capability of producing full colour samples for our customers to take when pitching to the large multiples.
Are sustainability issues high on your agenda?
We started our life as a recycled box company. It’s in our DNA and runs through everything we do.
Why should customers choose UPAC the next time they need packaging?
If you are looking for excellent price, service and to partner with a company that puts your needs at the top of the agenda I really can’t think of a reason why you wouldn’t choose UPAC.
How has getting involved with the Scottish Retail Food & Drink Awards benefitted your business?
It provides a platform to showcase who we are. Too often we focus on the day-to-day business of making our existing customers happy and forget to let the rest of the world know what they are missing out on.
About the UPAC Group
Operating throughout Scotland, the UPAC Group is committed to providing customers with the perfect packaging solution at the best price on the market. Founded in 1972, it is now celebrating over four decades of serving the Scottish market with packaging and packaging materials.
The company is unique in the way it supplies customers. With over 200,000 sq ft of warehousing space, it acts as a stock and hold supplier for our customers, making or buying in requested packaging (in bulk) and storing it until required. It also provides same-day printed samples.
As a family business, UPAC understands the pressures that come with running small- and medium-sized companies. You can trust our team to take away the stress of your packaging.
So, whether you’re looking for new innovative eco-friendly packaging or bespoke boxes, acetates, films and pallet wrap, UPAC Packaging has the answer.